Episode 8
Creating lasting fans & buyers with The How
In this episode, Tracie challenges the common marketing advice that discourages sharing the 'how' in sales messaging. She argues that by detailing how a product or service fits into a potential buyer's daily life, marketers can connect more deeply with their audience. Tracie emphasizes the importance of demonstrating the practical application of solutions, rather than just theorizing about their benefits. She uses the example of healthy living to illustrate how people struggle to translate general advice into actionable steps that fit into their busy lives. Tracie suggests that by showing customers how a product or service can realistically be implemented, businesses can create lasting relationships, generate genuine interest, and help their audience achieve their goals in a sustainable manner.
00:00 Welcome to the Show: The Importance of 'How' in Sales Messaging
00:14 Challenging Traditional Sales Advice
00:45 The Power of Showing 'How' in Your Solution
01:05 Bridging the Gap Between Dream and Reality
01:31 The Disconnect in Sales Messaging
02:33 Healthy Living: A Case Study on 'How'
03:19 The Reality of Implementing Advice
04:06 Reframing the 'How' to Fit Reality
05:22 Making Your Sales Message Stick
06:04 Meal Prepping: An Example of Effective 'How' Messaging
08:37 Creating Lasting Fans and Clients
09:20 Closing Thoughts and Encouragement
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Credits
Music ColourfulSounds
Podcast Editor Maia McLachlan
Digital Marketing VA Lisa Harmatuk
Transcript
Hello, everyone, Tracie here, your resident business rebel, and
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:you're listening to cocktails coffee
and conversations podcast, the show that
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:lets true stories and insider secrets
of digital entrepreneur life unfold.
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:Our business world is growing and as
an online business coach and digital
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:product creator, I believe you didn't
become an entrepreneur to grin and
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:bear your way through business.
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:So I'll be your guide.
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:As we drop in on coaching calls.
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:Have intimate sit downs with online
personalities you love and discuss
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:ideas, opportunities, and strategies
circulating our online world.
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:So pop in your earbuds, tap,
follow, and join me as I demystify
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:this thing called business.
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:Hello, hello, and welcome to cocktails,
coffee, and conversation Tracie here.
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:And today, well, I'm going to
actively encourage you to show the,
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:how in your sales messaging, how
many times have you been told to
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:not do that or people won't buy?
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:Well, I will counter ask with how
many of you have been stuck trying
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:to get something started and felt
defeated before you even began.
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:You see, I'm not talking about the how
that's discussed in that crappy advice,
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:only give people a taste, but don't
give them too much or they won't buy
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:scarcity filled BS, which yeah, you can
obviously tell I have a strong opinion on.
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:No, I'm talking about the kind of how that
gives them an understanding of what your
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:solution looks like in their daily life.
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:Connecting the dots for
what your solution does.
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:And how it works for them
to feel a gap in their life.
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:You have to remember that people are
trying to live their dream and reach
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:a goal they've laid out in their mind
that you have picked up on in your
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:marketing and your sales messaging.
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:And that's, what's brought you together.
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:So they're trying to obtain a desire to
get somewhere or get away from somewhere.
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:And they're looking to hire your
service, your digital products,
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:your coaching to make it happen.
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:But what often takes place in content
and in sales copy is people go on
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:and on about what someone should do.
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:But never connect how it
becomes a reality in their life.
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:You know, I mean, you have a dream,
a goal, even an imagined future
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:reality laid out and you're committed.
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:I mean, you're in this, you even know
what you should do because there's
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:a ton of advice in our world, even
if it is in listicle form, but the
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:actual doing the how to the where
to start, it's, it's somehow elusive
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:and often there's too many options.
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:There's too many opinions out there.
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:Which makes it overwhelming.
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:And you know, you're, you're sat
there wondering, well, which is right.
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:And can I even bother?
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:You're very well aware of where you
are and where you'd like to be, but
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:somehow completing the action to
get from one place to the other.
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:Well, it doesn't quite connect.
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:Let's, let's take healthy
living as an example.
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:You want energy.
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:You want to be less caffeine dependent.
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:You want to feel strong and confident
and know you're doing right by your body.
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:And you know, exercise and eating
whole foods and quality sleep
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:that those are the big three.
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:So you make a plan for each for
exercise, strength and cardio, right?
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:With the quantity and the duration
for whole foods, it's grocery lists
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:and time for meal prepping and sleep.
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:It's blue blockers on in the afternoon in
a cool dark room and an oasis for a bed.
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:And you might even think.
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:Maybe it's best to start with only one of
these at a time and change in increments
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:So it's not a total interruption that
is doomed to fail But then you catch
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:yourself one Tuesday pacing between your
pantry and your fridge Grabbing what's
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:at hand before rushing out the door for
errands after spending 10 hours straight
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:Working on a project and you think back
on your day and go, wait, how, how is
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:today supposed to have been healthy?
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:Where was that good quality food and
where was that movement built into my day?
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:Well, who am I kidding?
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:This was just a typical Tuesday, you know,
you know what to do, but the how to make
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:it work for your life, it doesn't fit.
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:Yeah.
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:Cause they're very different.
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:Think about it as a difference
between theory and practicum,
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:what you're supposed to do versus
how it looks in your daily life.
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:But the how, and I keep using that
word, but let's, let's reframe it.
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:Let's reframe it to the reality of doing.
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:That's the connection that's
often missing from your messaging
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:and from your buyer's minds.
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:We get stuck in our own minutiae in our
daily lives and in the little bits and
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:the big bits that beg for our attention.
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:This is a big piece that is often
overlooked when you sell your digital
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:product, your coaching, your services.
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:It's thinking about the what and
the reality of doing from the
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:perspective of the potential buyer.
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:So if we go back to that food example,
one could tell them to have good quality
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:food and movement every day, but miss
talking about the realities of a busy
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:schedule or other demands on their time
or other people requiring their attention
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:and solely focusing on how great it
will be to implement the quality of food
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:and movement to achieve their dream.
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:Buy my thing and I'll show you how.
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:Only for people to do so and find the way
you tell them to implement is unrealistic
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:for their individual situation.
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:Oh, how often does that happen with you?
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:So in your messaging, whether it's your
content, but especially in your sales
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:copy, you have to help people understand
how once they have your offer, it can
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:work for them or so they know the way
you guide people won't be the right fit.
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:Yeah, that's just as important.
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:That's a quality repel or attract
connecting what it is they want.
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:With what it is you are providing, yeah?
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:How does one give them the other?
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:Connecting those dots so they
believe that yours is the
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:best solution for their dream.
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:So let's take one part of this
healthy living advice example.
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:Say you're someone who teaches
people about meal prepping.
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:Well, that's a concept that it's
been around for some time, and
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:there's a variety of options
and tools to use free and paid.
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:They've heard to make a bunch
of stuff ahead of time so it's
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:easier in the moment to eat well.
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:But the emotional reality of the
moment often makes pre prepping or
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:more likely using what was pre prepped.
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:Not a long lasting possibility.
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:It's something they tried once and they
might've really liked it, but they don't
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:follow through with it after three or four
days or on week two because they've gotten
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:bored or they found out that they went
out a lot, a lot more than they realized.
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:And the food's gone off or they found
that they overdid it the first time.
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:So their experimentation is telling
them that they don't have the time,
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:the energy, they drive to actually do.
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:What is necessary to match the how to
advice with their current reality and
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:all of these obstacles, all of these
reasons for them to stop are part of that.
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:How the reality of doing the practical
nature of them trying to apply a theory.
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:They're trying to fit a solution into
their life and they will keep trying new
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:and different solutions until they find
one that sticks, including giving up.
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:So your job is to tell them how you
teach, how, like, For you, it could
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:be bit by bit or helping them to
evaluate the true nature of time and
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:the true nature of their schedule.
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:So they don't make too much.
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:So they don't do too much.
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:So they have just enough snack food,
just enough meals, just enough prepped
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:in the fridge to not get bored and
how to make adjustments that fit their
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:life and their family in this example.
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:Right.
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:And how to introduce this process
into their life instead of going all
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:out and it being too much too quick.
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:So they understand the basic foods
they need to prep in order to make a
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:bunch of meals instead of one giant
meal they have to part out or scarf
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:down and get sick of after day three.
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:You're telling them all of this during
your sales messaging and daring those
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:launch events where they're getting to
see what it's like to work with you.
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:They have that glimpse of reality of
bringing you into their life so they can
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:see it's actually possible to get their
dream and that you're the right system.
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:You're the right human to do that.
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:This is how you make lasting fans.
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:This is how people have their, Oh, wow.
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:And those aha moments.
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:And that's how people are ready to
buy on day one to stick with you,
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:to implement and to rave about you.
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:It's not about hyping them up full of
what and why, and leaving them to find out
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:the realities of doing only after they've
fallen into urgency traps and bought.
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:It's about them feeling
like with you by their side.
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:What they want is finally possible
and achievable in a sustainable way.
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:That gives them hope and excitement
and sets them up for success.
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:I hope this gives you some new ideas for
your next launch and feels a bit freeing
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:as you play with the ideas of what all you
can demonstrate and show people who would
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:love to be with you in your programs.
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:Cause I can tell you from.
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:Years of experience that loyal
clients don't come from holding
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:back the how the real secret
is them thinking, Oh, now what?
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:And wanting you by their
side as they discover it.
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:So as always, I would love to know your
thoughts and how this lands for you.
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:And until next time, be
well, and have some fun.